1. Overview
At VeroBiz, we strive to deliver exceptional consulting services that meet your business needs and expectations. This Return and Refund Policy applies to situations where our services do not align with agreed terms or deliverables. Given the nature of our consulting work, refunds are limited to specific circumstances outlined below. We aim to resolve issues fairly and transparently to maintain your trust.

2. Eligibility for Refunds
Refunds are available only if we fail to deliver the agreed-upon services as outlined in our contract or service agreement. For instance, if a strategic plan or financial consultation is not provided within the stipulated timeframe, you may request a refund. This does not apply to dissatisfaction due to external factors beyond our control, such as market shifts. You must notify us within 14 days of the service completion date to be eligible.

3. Non-Refundable Services
Fees paid for completed consultations, workshops, or delivered reports are non-refundable once the service has been fully rendered. This reflects the time, expertise, and resources invested by our team in providing tailored solutions. If you choose not to implement our recommendations, this does not qualify for a refund. We encourage open communication during the process to ensure alignment with your goals.

4. Refund Process
To request a refund, you must submit a written explanation of the issue via email, detailing how the service failed to meet expectations. Our team will review your request within 7 business days and determine eligibility based on the contract terms. If approved, refunds will be processed to your original payment method within 14 business days. We aim to handle each case with fairness and efficiency.

5. Partial Refunds
In cases where only part of the service was unsatisfactory, we may offer a partial refund proportional to the undelivered value. For example, if a multi-phase project is incomplete, we will refund the portion tied to the unfulfilled phase. This approach ensures you are compensated fairly while acknowledging the work completed. We will discuss options with you to reach a mutual agreement.

6. Cancellations
If you cancel a service before it begins, you may be eligible for a full refund, provided notice is given at least 7 days prior to the start date. Cancellations within 7 days may incur a 20% administrative fee to cover preparation costs. Once the service has commenced, refunds are subject to the eligibility criteria above. This policy balances flexibility for you with our operational needs.

7. Dispute Resolution
If you disagree with our refund decision, we encourage dialogue to resolve the matter amicably. You may escalate the issue by providing additional evidence or context for reconsideration. We aim to address disputes within 10 business days, prioritizing a solution that satisfies both parties. Our goal is to maintain a positive relationship with every client.

8. Contact Us
For refund requests or questions about this policy, please reach out to us directly. We value your feedback and are committed to addressing your concerns promptly. Let us know how we can assist you further. Contact us at:

Email: [email protected]
Phone: +44 745 957 8084
Address: 6 Boswell Cl, Peterborough PE1 3LZ, United Kingdom